Kate Nelson

She works the front desk in Cottonwood Heights, so she is often the first person you talk to and the last one you see on the way out.

She is at the desk because she wants to be.

Kate was raised in Salt Lake City for most of her life. She is a full-time high school student, a junior at Murray High School, and she works the front desk at Dynamic Physical Therapy around her class schedule. She joined the clinic in October 2022.

She is interested in business and belongs to both DECA and FBLA, and when she gets to college she plans to major in pre-med with a minor in business. What she says she likes about the job is not the schedule or the desk. It is talking with the staff and the patients, and watching people get better over the weeks they are here. She looks forward to working whenever she gets the chance.

Joined Dynamic Physical Therapy in October 2022
Junior at Murray High School, working around class
Member of DECA and FBLA
Ballet, skiing, and golf outside the clinic
Kate Nelson, Receptionist at Dynamic Physical Therapy

What Kate handles.

None of this is treatment. All of it has to be right before treatment starts.

Checking You In
Scheduling & Rescheduling
Phone Calls
New Patient Paperwork
Insurance Card & Photo ID
Payment at Time of Service

The part of the visit that happens at the desk.

Before You Arrive

We email you a link to fill out your new patient paperwork online. If the link gives you trouble or you cannot print it, come in 15 to 20 minutes early and do it at the desk instead.

When You Walk In

Check in with your insurance card, photo identification, and any paperwork from your doctor. Then you go back with your Doctor of Physical Therapy for the full hour.

On the Way Out

You pay at the time of service and set your next appointment before you leave. If anything about the schedule changes later, the desk is who you call.

Less for you to chase down.

The front desk exists so the hour you booked goes to your evaluation instead of to admin.

Your Benefits, Verified

Before or during your first visit the front desk calls your insurance company and verifies your physical therapy benefits. We do this as a courtesy.

An Estimate Before You Start

You get our best estimate of your portion and pay that at the time of service, instead of a large balance building while claims process.

Paperwork Handled Early

The new patient packet goes out by email ahead of time. Fill it out at home and your first visit starts on the table, not on a clipboard.

Somebody to Ask

Questions about visit limits, deductibles, or out of pocket amounts come to the front desk, and the front desk is glad to help with them.

Schedule Your Appointment

No referral needed in Utah. Most insurances accepted.

Send this over and the front desk will get back to you to set the time.

Prefer to call? (801) 849-0198